Delivery & Shipping (Wholesale)

1. Global Delivery Coverage

GemsGram proudly serves wholesale buyers across more than 15 countries, including the USA, UK, Australia, Germany, France, Italy, Spain, and Canada. Our global logistics network ensures timely and secure delivery to your doorstep. Whether it’s a bulk shipment or custom order, we handle international deliveries with precision and care. Each parcel is carefully inspected and securely packaged to maintain product quality throughout transit.

2. Shipping Partners

We collaborate only with trusted and reputed global courier services such as DHL Express, FedEx, and UPS for all wholesale shipments. These partners allow us to provide real-time tracking, fast delivery timelines, and complete shipment reliability. Our partnerships ensure your order reaches you in excellent condition, regardless of location. Every package is insured for additional peace of mind.

3. Processing Time

All wholesale orders are processed within 7 to 14 business days, depending on order volume and customization level. Each piece undergoes a thorough quality inspection before dispatch. We aim to maintain complete transparency during this process by sharing regular updates with our clients. Urgent orders can be prioritized upon request, ensuring your business operations stay uninterrupted.

4. Estimated Delivery Duration

Once dispatched, international delivery usually takes 5 to 10 business days to reach major global destinations. Transit time may vary based on the shipping address and customs clearance procedures in the destination country. GemsGram ensures your jewelry is delivered quickly without compromising safety or authenticity. You will receive tracking details immediately after dispatch for real-time updates.

5. Customs & Import Duties

As GemsGram operates globally, international buyers may be subject to local customs duties or taxes depending on their country’s regulations. These charges are the buyer’s responsibility and must be settled directly with customs authorities. We provide all necessary documentation, including invoices and certificates, to facilitate a smooth clearance process. Our team remains available to guide clients through customs requirements, ensuring a seamless experience.

6. Secure Packaging Standards

Every GemsGram order is packed using industry-grade materials designed to prevent damage during international shipping. Each item is individually wrapped, cushioned, and sealed to ensure maximum protection. Our packaging also reflects our brand’s elegance — a balance of safety and sophistication. We believe presentation matters as much as product integrity.

7. Tracking & Order Updates

Once your order is shipped, a tracking ID is immediately shared via email for complete visibility. You can monitor your shipment’s real-time status from dispatch to delivery. In case of any unexpected delays, our support team proactively communicates updates. Transparency and trust define our logistics process at every step.

8. Minimum Order Quantity (MOQ) for Shipping

For wholesale transactions, our minimum order value is set to optimize cost-effective international logistics. This helps us maintain competitive shipping rates and deliver better value to our global partners. Exceptions can be made for new clients or sample shipments upon prior agreement. Our team will guide you through the best options for your order size and location.

9. Customs Documentation & Compliance

All exports from GemsGram comply fully with international trade laws and jewelry export standards. We provide accurate invoices, product descriptions, and origin certificates for every shipment. Our goal is to simplify the import process for our buyers while maintaining complete legal transparency. Compliance and professionalism are central to our export operations.

10. Delays Due to Customs or External Factors

While we strive to deliver within the committed time frame, certain external factors — such as customs clearance delays or unforeseen logistics issues — may occasionally extend delivery timelines. In such cases, our team stays in close communication with buyers and provides continuous updates. We work proactively with our shipping partners to resolve any issues quickly.

11. Return Shipping for Defective Items

In rare cases of damaged or defective products upon arrival, buyers can initiate a return within 7 days of delivery. We request photo proof to assess the issue, after which a replacement or refund will be processed. GemsGram covers return shipping costs for verified cases of product damage. Customer satisfaction remains our highest priority.

12. Sustainable & Responsible Shipping Practices

At GemsGram, we are committed to sustainability in every aspect of our business. Our packaging materials are eco-friendly, and we encourage consolidated shipping to minimize environmental impact. By choosing GemsGram, wholesale buyers join a brand that values both craftsmanship and ecological responsibility. Together, we aim to make global jewelry trade more sustainable.

13. Customer Support & Assistance

Our dedicated international logistics team is available to assist you with any delivery-related concerns or queries. Whether it’s shipment tracking, customs clarification, or priority handling, we’re always ready to help. You can reach us via info@gemsgram.com
or call/whatsapp +91-9351271316 for immediate support. With GemsGram, you’re never alone in your wholesale journey — we ensure every order reaches you with trust and transparency.