Terms & Conditions

📜 Terms & Conditions

Customer Terms for Shopping at GemsGram

1. Acceptance of Terms

By accessing or purchasing from the GemsGram website, you agree to follow and be bound by these Terms & Conditions. These terms apply to all visitors, users, and customers browsing or purchasing our 925 Sterling Silver and gemstone jewelry. If you do not agree with any part of these terms, we recommend discontinuing use of the website before placing an order.

2. Product Authenticity & Description

All products sold by GemsGram are crafted using genuine 925 sterling silver and carefully sourced gemstones. While we strive to display accurate product images and descriptions, slight variations in color, texture, or stone pattern may occur due to natural gemstone characteristics and screen differences. Such variations are not considered defects but part of the uniqueness of handcrafted jewelry.

3. Pricing & Availability

All prices listed on the website are subject to change without prior notice. Product availability may vary, and placing an item in your cart does not guarantee stock reservation. GemsGram reserves the right to modify pricing, discontinue products, or correct pricing errors at any time while maintaining transparency with customers.

4. Order Acceptance & Confirmation

Once an order is placed, you will receive an email acknowledgment confirming receipt. This does not mean the order is accepted. Order acceptance occurs only after payment verification and stock confirmation. GemsGram reserves the right to cancel or limit orders that appear fraudulent or violate our policies, with full communication provided to the customer.

5. Use of Website Content

All website content, including images, text, product designs, logos, and descriptions, is the intellectual property of GemsGram. Unauthorized copying, reproduction, or commercial use of our content is strictly prohibited without written permission. Any misuse may result in legal action under applicable intellectual property laws.

6. Custom & Personalized Orders

Customized, engraved, or made-to-order jewelry is crafted specifically for the customer and therefore cannot be canceled or returned once production has started. Customers are advised to carefully review all customization details before confirming the order. GemsGram ensures quality craftsmanship but does not accept responsibility for errors provided by the customer.

7. Shipping Responsibility & Risk

Once an order is shipped, responsibility transfers according to the selected shipping terms. While we work with reliable international couriers, delays due to customs clearance, weather conditions, or external factors are beyond our control. GemsGram is not liable for delays caused by third-party logistics or customs authorities.

8. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local fees depending on the destination country. These charges are not included in product prices unless clearly stated. Customers are fully responsible for paying any such charges upon delivery, as required by their local customs regulations.

9. Returns, Refunds & Exchanges

Returns and exchanges are governed by our separate Return & Exchange Policy. Customers are advised to review those terms carefully before placing an order. Items returned without authorization or outside the stated time window may not be accepted. Refunds are processed only after inspection and approval as per policy guidelines.

10. Limitation of Liability

GemsGram shall not be held liable for indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability, if any, shall not exceed the purchase value of the product. This limitation applies to the maximum extent permitted by applicable law.

11. Account Responsibility

Customers are responsible for maintaining the confidentiality of their account information and login credentials. Any activity performed under your account is considered authorized unless reported otherwise. If you suspect unauthorized access, please notify support@gemsgram.com
 immediately for assistance.

12. Promotional Offers & Discounts

Promotional offers, discounts, or coupon codes are subject to specific terms and availability. GemsGram reserves the right to modify or withdraw offers at any time without prior notice. Discounts cannot be combined unless explicitly stated and are not applicable to previous purchases.

13. Governing Law & Jurisdiction

These Terms & Conditions are governed by international commercial principles and applicable governing laws as stated on the website. Any disputes shall be resolved through amicable communication first. Legal proceedings, if required, shall be subject to the jurisdiction specified in the final legal policy document.

14. Changes to Terms

GemsGram may update or revise these Terms & Conditions periodically to reflect changes in operations, regulations, or customer practices. Updated terms will be posted on this page, and continued use of the website implies acceptance of the revised terms.

15. Contact & Support

For any questions, clarifications, or concerns related to these Terms & Conditions, customers are encouraged to contact our support team. You can reach us at support@gemsgram.com, and we will assist you promptly to ensure a smooth and transparent shopping experience.