💫 Product Care & Repair

💫 Product Care & Repair

Preserve the Brilliance of Your GemsGram Jewelry

1. Handle Your Jewelry with Gentle Care

Each GemsGram piece is delicately handcrafted, making it both unique and precious. Handle your jewelry softly, avoiding unnecessary bending, force, or impact. Even a small amount of care ensures that your sterling silver and gemstones retain their shine and strength for years.

2. Avoid Contact with Water, Perfumes & Chemicals

Silver jewelry can tarnish when exposed to moisture, perfumes, and cosmetic products. Always wear your jewelry after applying makeup, lotions, or sprays. Keep it away from swimming pools, hot tubs, or cleaning chemicals to maintain its natural brilliance.

3. Store Properly When Not in Use

When you’re not wearing your jewelry, store it in a dry, airtight pouch or box provided by GemsGram. Keeping pieces separated prevents scratches and tangling. We recommend storing each item individually to preserve its polish and protect delicate gemstone settings.

4. Clean Gently with a Soft Cloth

To keep your jewelry looking new, wipe it regularly with a soft, lint-free polishing cloth. Avoid using paper towels or tissues as they may cause micro-scratches. For silver, you can use mild soap and water occasionally — but make sure to dry thoroughly before storage.

5. Regular Polishing Enhances Longevity

Over time, silver develops a natural patina. A gentle polish using an approved silver cleaning cloth or solution will restore its shine without damaging the surface. For gemstone jewelry, use only gemstone-safe cleaners to protect the stone’s clarity and color.

6. Keep Jewelry Away from Direct Sunlight

Extended exposure to sunlight can cause gemstones to fade or lose their natural hue. Store jewelry in a cool, shaded area when not in use. This small habit helps maintain the color and luster of both silver and natural stones.

7. Remove Jewelry Before Physical Activities

Always take off your jewelry before gym sessions, household chores, or outdoor adventures. Physical activity can expose jewelry to sweat, friction, or accidental impact, leading to premature wear or damage.

8. Protect Gemstones from Hard Surfaces

Although gemstones are strong, they can still chip or scratch upon impact. Be cautious when placing or wearing your jewelry near hard surfaces. Handle gemstone rings and bracelets especially carefully during daily tasks.

9. Avoid Ultrasonic Cleaners for Gemstone Jewelry

Ultrasonic or steam cleaners can be harsh on certain gemstones. Unless recommended by a professional, clean your gemstone jewelry using a soft brush and mild detergent instead. For high-value pieces, professional cleaning is always a safer option.

10. Tarnish Is Natural – Don’t Panic!

All real sterling silver may slightly tarnish over time—it’s a sign of authenticity, not defect. Regular gentle cleaning restores its original shine. With proper care, your GemsGram jewelry will continue to glow beautifully, even decades later.

11. Professional Cleaning Services

At GemsGram, we offer professional cleaning and maintenance services for all our jewelry pieces. If you wish to restore the original brilliance of your old jewelry, reach out to our team at support@gemsgram.com for expert polishing and deep cleaning options.

12. Gemstone Setting and Resizing Repairs

If your ring feels loose, a clasp breaks, or a stone becomes unsteady, don’t worry. Our skilled artisans can repair, resize, or reset gemstones without altering the design. Simply email us photos of the piece, and our repair team will guide you through the process.

13. Avoid DIY Repairs

While it may be tempting to fix a loose stone or clasp at home, we strongly advise against it. Silver and gemstone jewelry require precise tools and expertise. Attempting self-repairs can cause permanent damage, so always trust GemsGram’s professionals.

14. Travel with Care

When traveling, keep your jewelry in a dedicated travel case or soft pouch to prevent damage. Avoid storing it in checked luggage; instead, carry it in your hand luggage for extra safety and peace of mind.

15. Reach Out for Personalized Care Guidance

If you’re unsure about the best way to clean or care for a specific piece, our support team is here to help. Email us anytime at support@gemsgram.com, and we’ll provide tailored advice for your jewelry type, metal finish, and gemstone care.