💎 FAQ – Frequently Asked Questions
💎 FAQ – Frequently Asked Questions
GemsGram | Trusted Global Brand for 925 Sterling Silver & Gemstone Jewelry
1. What makes GemsGram jewelry special?
Each GemsGram piece is made from authentic 925 sterling silver and carefully handset gemstones. Our jewelry blends Indian craftsmanship with global design aesthetics, ensuring beauty, durability, and purity in every piece. Each product carries its own story, making it more than just jewelry—it’s an experience of timeless art.
2. How can I verify the authenticity of your jewelry?
All GemsGram jewelry comes with a Certificate of Authenticity and a hallmark stamp confirming genuine 925 sterling silver. We also maintain transparent sourcing, ensuring that each gemstone is ethically and responsibly acquired. You can always reach us at support@gemsgram.com for authenticity verification.
3. Do you ship internationally?
Yes! We ship worldwide, including to the USA, UK, Canada, Australia, Germany, France, and the Middle East. Our trusted global couriers ensure your jewelry reaches safely and on time. Delivery timelines and charges are clearly displayed during checkout for complete transparency.
4. How long does delivery take?
Processing usually takes 3–5 business days, while international shipping timelines vary between 7–15 business days, depending on your location. You’ll receive a tracking number once your parcel ships, so you can monitor every step until it reaches your doorstep.
5. Do I need to pay customs or import duties?
Customs duties or import taxes depend on your country’s regulations. In most regions, these are collected upon delivery. We recommend checking local import policies before purchasing. Our invoices always reflect transparent values for hassle-free customs clearance.
6. What if my jewelry arrives damaged or defective?
Although every item passes a triple quality check, if your order arrives damaged or defective, please contact us within 48 hours at support@gemsgram.com with photos. We’ll arrange a replacement or refund immediately after verification. Customer satisfaction is our highest priority.
7. Can I return or exchange my jewelry?
Yes, returns are accepted within 14 days of delivery for unused items in original condition and packaging. Custom-made or engraved jewelry is not eligible for return unless defective. Our Return & Exchange policy ensures smooth handling and prompt resolution for all customers.
8. How do I find my correct ring size?
We provide a comprehensive Ring Size Guide under the customer section. You can measure your finger using our printable chart or by comparing an existing ring. If you’re unsure, our team will happily assist you through email before you place your order.
9. What if my size doesn’t fit?
If your ring doesn’t fit perfectly, don’t worry! You can request an exchange for a different size within the return window. For resizing requests, our team will guide you through options based on product design and feasibility.
10. Can I order customized jewelry?
Absolutely. GemsGram offers custom-made jewelry services where you can choose your design, gemstone, metal finish, and engraving. Just share your idea or sketch with us at support@gemsgram.co, and our designers will bring it to life beautifully.
11. How should I care for my silver jewelry?
Avoid contact with perfumes, lotions, or moisture. Store your pieces in airtight pouches when not in use. We also provide a Product Care & Repair guide to help you maintain your jewelry’s brilliance for years to come.
12. Do you offer gift wrapping or special packaging?
Yes, all orders come in premium GemsGram packaging, suitable for gifting. We also offer personalized gift messages and luxury wrapping upon request—perfect for birthdays, anniversaries, or special occasions.
13. How do I track my order?
Once your order is shipped, you’ll receive an email containing a tracking link. You can also visit the “Track Your Order” section on our website and enter your order ID or registered email to check real-time updates anytime.
14. What payment options are available?
We accept major international cards (Visa, MasterCard, Amex), PayPal, and bank transfers. All transactions are securely processed for your peace of mind. For additional payment queries, contact support@gemsgram.com.
15. How can I contact customer support?
Our friendly support team is always here to assist you. You can reach us via email at support@gemsgram.com, or through the Contact Us page on our website. We aim to respond to all inquiries within 24 business hours.