💳 Payments (Customer Section – B2C)
💳 Payments (Customer Section – B2C)
Secure & Trusted Payment Options at GemsGram
1. Accepted Payment Methods
GemsGram provides safe and convenient payment options for customers across the globe. Retail customers can complete purchases using international credit and debit cards such as Visa, MasterCard, and American Express. We also support PayPal and Razorpay to ensure smooth and reliable transactions. All payment options are carefully selected to offer flexibility and confidence at checkout.
2. Secure Online Transactions
All payments on GemsGram are processed through highly secure, encrypted payment gateways. Razorpay and other supported platforms follow strict PCI-DSS security standards to protect customer data. We do not store sensitive card or banking details on our servers. This ensures that every transaction remains private, protected, and risk-free.
3. Currency & International Checkout
Customers can shop in supported international currencies depending on their location. Currency conversion is handled automatically at checkout based on current exchange rates. Please note that your bank or card provider may apply minor international or conversion fees. The final payable amount is always displayed clearly before you confirm payment.
4. Payment Confirmation
Once your payment is successfully completed through Razorpay or any other supported method, an order confirmation email is sent immediately. This email includes your order number, payment status, and billing summary. If you do not receive confirmation within a few minutes, please contact support@gemsgram.com for assistance.
5. Taxes, Duties & Customs Charges
Product prices listed on GemsGram may not include customs duties, import taxes, or local charges applicable in your country. These fees are determined by destination customs authorities and must be paid by the customer upon delivery. We aim to maintain transparency so customers can shop internationally without confusion.
6. Failed or Declined Payments
If a payment fails or is declined, it may be due to bank restrictions, incorrect details, or international transaction limits. Customers are advised to verify details or try an alternative payment method. Razorpay provides instant failure notifications, helping customers retry quickly and securely.
7. Refunds to Original Payment Method
Approved refunds are credited back to the original payment method used during checkout. Refund timelines typically range from 5 to 15 business days depending on the payment provider and bank processing time. Currency differences may apply for international refunds and are governed by your card issuer or bank.
8. Full Payment Requirement
GemsGram requires full payment at the time of order placement for all retail purchases. Partial or split payments are not available for consumer orders. This allows us to process, pack, and ship your jewelry efficiently without delay.
9. Pricing Accuracy & Payment Errors
We take great care to ensure accurate pricing across our website. In the rare case of a pricing or payment error, GemsGram reserves the right to cancel the order and issue a full refund. Customers will be informed promptly and guided through the next steps with full transparency.
10. Payment Support & Assistance
If you face any issues related to payment, billing, or transaction confirmation, our customer support team is always available to help. Please reach out to us at support@gemsgram.com, and we will ensure a quick and smooth resolution to your concern.